GENERAL
We are an eccentric urban fashion and lifestyle brand representing confident and authentic women who don’t give a fuck about unworthy shit. Are you giving the middle finger to everyone and everything that stops you from being your true self? That’s what Absolutely Belle is all about. We stand for fearless women who don’t ask permission for anything and just do their thing. The slogan BELLES DONT GIVE A FUCK® is our signature maxim and reflects the essence and mission of Absolutely Belle.
All our pieces are sustainably made in Portugal. In addition to cutting and sewing, we also have all of our woven fabrics and packaging materials made in Portugal. We only work with certified partners ensuring fair wages, fair working conditions and no child labor along the whole supply chain.
Yes, we will continually expand both our product categories and product variations, including the addition of more collections. We are just getting started. There is a lot more to come in the future. Stay tuned.
You may have seen Belle styles of our X-BELLE COLLECTION® in commercials or on our website or social channels that are not available to order in our store. That’s because not all Belle styles are being released at the same time. As of now, we will release the first 16 Belle styles on January 1, 2023. We will drop more in the future. Stay tuned and don’t forget to join our mailing list so you won’t miss out on your favorite Belle style.
Join our mailing list and you won’t miss any news. Mailing list subscribers are the first to know about new drops, restockings and special offers.
The official launch of Absolutely Belle and the first drops of the X-Belle Collection was on January 1, 2023.
SIZING & CARE
We understand that buying clothes online can be an issue when it comes to picking the right size. To reduce the risk of picking the wrong size, we are displaying the exact garment measurements of every piece. Furthermore, we provide model fitting photos of all pieces and sizes. You can find these photos together with the measurements under the section “sizing” on each product page. Please check our Size Guide for more information and instructions on how to measure.
Sometimes, multiple products have the exact same cut and measurements but the color and/or decoration is different. For these products we usually don’t arrange separate photo shoots, and instead use the same model fitting photos. Other than the color and/or decoration, rest assured the cut and measurements are identical.
We will gladly accept returns and offer you a full refund. Please check our Return Policy for more information.
Our products are pre-shrunk and therefore shrinkage is very minimal if you follow the instructions on the care label. Due to the high cotton percentage in our products some shrinkage may still occur.
Always wash the pieces inside out to protect the decoration. Also, we recommend to wash cold (max. 30°C/86°F) to prevent any shrinkage. Washing cold is also the best for retaining color quality.
We recommend to hang dry your pieces to prevent any shrinkage. If you tumble dry, especially at higher temperatures, some shrinkage may occur. Tumble dry also can reduce the lifespan of your garments.
Always check the instructions on the care label. Most of our pieces can be ironed at low temperature (max. 110°C/230°F) without any problems, but never use direct heat or steam on embroidery, prints and patches. For the best results and durability, we recommend to only iron inside out.
ORDERING
Yes, you will receive an order confirmation to the email address you provided. This email acts as an invoice and includes your order number.
If you have not received an order confirmation email after 2 hours, please contact Customer Service via service@absolutelybelle.com. Maybe you have entered a wrong email address or we made a mistake. Whatever it is, we will resolve the issue.
If you would like to change or cancel your order, please contact Customer Service via service@absolutelybelle.com as quickly as possible. We do our best to help you, but please note that order changes or cancelations are not guaranteed and depend if the order has entered the processing phase.
It can take up to 5 business days to get your full refund recredited to your original payment method.
Items which are placed in the shopping bag are not reserved. Therefore, they could have run out of stock by the time you go to the checkout.
If an item is out of stock, there is a chance that we will restock it. We offer our clients the opportunity to create an email notification for items that are unavailable. In order to receive a message when the product becomes available again, click the button “notify me” on the product page.
No, we don’t do product reservations or pre-orders. All our products are available on a first come, first served basis.
PAYMENTS
We accept credit and debit card payments from Visa, Mastercard, American Express, Discover, JCB, Maestro, Diners Club and Union Pay. Additionally, we support Sofort, iDEAL, Giropay, EPS, Bancontact, Multibanco, Apple Pay and Alipay. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
We accept EUR, USD and GBP payments. You can select your preferred currency in the page navigation menu at the bottom. Please note that your payment processor may charge you a conversion rate fee if the payment is not made in your local currency.
We have agreements with reputable payment processors. Unfortunately, Paypal is not currently included. However, we are considering to add Paypal as an addtional payment method in the future.
Yes. All online credit card transactions performed on this site are secured payments. We will never store sensitive payment details or credit card information. For more information, please see our Terms and Conditions.
If your payment is being refused, please check that you entered all the required details accurately. The billing address must match with the cardholder details. In some cases, your credit card limit may have been reached or your card does not allow online and/or international transactions. For security reasons, our Customer Service cannot access your bank and payment data. Please contact the card issuer to inquire as to the exact reasons for the payment being declined. Alternatively, you may want to use a different payment method.
SHIPPING
All orders are shipped from our warehouse and distribution center in the Netherlands.
We offer free shipping worldwide.
We dispatch your order the same day (cut-off time is 4pm CET). For orders inside the EU, expected delivery is between 1-5 business days. For orders outside the EU, expected delivery is between 5-10 business days depending on your location.
Yes, the updated status of your order can be tracked in real time. Once your order has been shipped, you will receive an email with your shipment tracking information.
In the case that your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24-48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination. Also, sometimes the postal carrier left the package somewhere discreet to prevent it from being stolen or a neighbor or roommate may have accepted the package on your behalf. If your package has still not been located after the above time period, please contact Customer Service via service@absolutelybelle.com.
Please contact Customer Service via service@absolutelybelle.com and we will take care of it immediately.
We ship to just about every country in the world with a few exceptions. A few countries we are not able to ship to include Iran, North Korea, Sudan and Syria. Also, we currently cannot ship to Russia because couriers have suspended shipments.
Not for deliveries inside the EU. For international deliveries outside the EU, this is very likely. You as the customer will be responsible for applicable customs duties, import taxes or any other charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country. Please contact your local customs office for further information on the customs and excise tax policies of your country.
RETURNS
Yes, we have a 100 days full refund policy starting from the date you received your order. Returned item(s) must be in original condition. Please check our Return Policy for more information.
We do not offer product exchanges. We ask that you return the item(s) for a refund and place a new order for the preferred item(s) at your earliest convenience.
If you would like to return your item(s), please contact Customer Service via service@absolutelybelle.com and make a return request. You are then asked to send the item(s) back to us within 100 days from the date you received your order. The Customer Service will be at your assistance at all time. Please note that returned item(s) must be unused and in their original condition to qualify for a refund.
You have 100 days from the date you received your order to return the item(s) and get a full refund. Please contact Customer Service via service@absolutelybelle.com to request a return.
Please get in touch with Customer Service via service@absolutelybelle.com as soon as possible. We will cover all your expenses and replace the item(s) if possible, or alternatively offer you a full refund.
Final sale items are not eligible for return and cannot be refunded. Final sale items include all promotional sale items, discounted items and all other items marked with “final sale” on the product or checkout page. Furthermore, used items and items not in their original conditions do not qualify for a return.
Yes, you will be responsible for getting the item(s) back to us and paying the shipping and handling charges to return any unwanted item(s). However, in the case of damaged, defective or incorrect item(s), we will cover for the return shipping costs.
Once the return is received at our warehouse and accepted by the quality control team, the refund will be processed via the original payment method. Any conversion rate fees paid during the original purchase and during the refund transaction are non-refundable. Please note that exchange rate fluctuations – if any – can work in your favor or against you.
Once your item(s) are received at our facility, please allow up to 10 business days for your refund to be processed.
SOCIAL & COLLABS
No, we don’t have an ambassador program.
We love to feature our customers. You have the best chances by taking an awesome pic wearing one of our pieces and tagging us or using the hashtags #BDGAF or #AbsolutelyBelle. Before featuring your content on our account, we will always get in touch with you to get your permission.
If you are an influencer, the easiest way to talk to us is to send us a message on Instagram directly. Tell us about your ideas and we will get back to you.
You can contact our marketing department via marketing@absolutelybelle.com and we will get back to you.
