General Shipping Information
We offer free shipping worldwide on all orders. All orders are shipped from our warehouse and distribution center in the Netherlands. Shipments are handled by PostNL and B2C Europe with order tracking. We ship worldwide except to the following countries: Iran, North Korea, Sudan and Syria. Also, we currently cannot ship to Russia because couriers have suspended shipments.
EU Deliveries: VAT Inclusive
For all deliveries inside the EU, the applicable VAT of each destination country is automatically applied and inclusive the total order value. As we ship all packages from our warehouse in the Netherlands, there won’t be any additional charges (i.e. customs duties, import taxes, etc.) for deliveries with a destination country inside the EU.
Non-EU Deliveries: Customs Duties and Import Taxes
For all deliveries outside the EU, please note that customs duties and import taxes may be charged on top of the total order value once the package reaches its destination country. Any such applicable customs duties, import taxes, fees or similar taxes are the sole responsibility of the customer, even if the shipment is refused upon delivery. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country. Please contact your local customs office for further information on the customs and excise tax policies of your country.
Processing & Delivery Times
We ship the same day. Cut-off time is 4pm CET. Any order received after the cut-off time will be shipped the next day. In certain cases, it may take up to 48 hours for the order to be processed and verified. Once the order is shipped, it takes 1-5 business days for deliveries within the EU and 5-10 business days for deliveries outside the EU, depending on the destination country. In special circumstances, the delivery may exceed the aforementioned timeframes.
Order Status & Tracking
You will receive an order confirmation to the email address you provided within 1-2 hours of purchase. This email acts as an invoice and includes your order number. The updated status of your order can be tracked in real time. Once your order has been shipped, you will receive an email with your shipment tracking information and progress of your delivery.
Order Change or Cancellation
If you would like to change or cancel your order, please contact Customer Service as quickly as possible via service@absolutelybelle.com. We do our best to help you, but please note that order cancellations are not guaranteed and depend if the order has entered the processing phase. Should your order already be forwarded to our warehouse fulfillment center, unfortunately we are unable to make any modifications to your order. In such a case, please refer to our Return Policy. In the case that your cancellation is successful, a full refund will be issued to the original payment method within 1-5 business days.
Failure to Deliver
For any item(s) shipped back to Absolutely Belle as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, it is the customer’s responsibility to cover the RTS expenses. The expenses include shipping costs and any duty and tax the package may have incurred. The customer will be notified of said return and associated RTS expenses by the Customer Service, and asked to resolve the issue and reconfirm the delivery address. The RTS expenses must be made payable through the original payment method before we can proceed with the re-shipping process. Additional re-shipping cost are in the responsibility of the customer.
If the customer cannot be reached or if the customer decides they no longer want to proceed with the order, Absolutely Belle reserve the right to return the order and issue a refund of the total order value less the total RTS expenses and any other charges incurred to accept the returned package.
Missing or Lost Package
Absolutely Belle does not take responsibility and liability for missing, lost or misplaced shipments, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. All purchases from this website are made pursuant to a shipment contract. As a result, the risk of loss and title for item(s) purchased from this website pass to you upon delivery of the item(s) to the carrier. You are responsible for filing any claims with carriers for missing or lost shipments. Please contact Customer Service if you need assistance and we will gladly look into the issue and do our very best to help you.
In the case that your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24-48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination. Also, sometimes the postal carrier left the package somewhere discreet to prevent it from being stolen or a neighbor or roommate may have accepted the package on your behalf. If your package has still not been located after the above time period, please contact Customer Service.
Missing Item(s)
All item(s) of your order are delivered in the same package. We do have a processing and controlling system in place that should avoid faulty packaging with missing item(s). If your package still is delivered with missing item(s), then please contact Customer Service as soon as possible so we can look into it and get the issue resolved.
